Senior Five9 Telephony Architect - Remote Contract

Charlie Health; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Charlie Health is looking for a Senior Telephony Administrator to provide strategic guidance and support for our contact center infrastructure. This role requires deep Five9 expertise to optimize our telephony platform for 550+ users. Responsibilities include advising on best practices, configuring IVR scripts, and managing dialer performance.

The ideal candidate will have at least 5 years of experience and a passion for mental health. The contract lasts for 6 months with potential for extension, all in a remote setting aligned with US business hours.

Qualifications

• At least 5 years of hands-on Five9 administration and implementation experience.
• Strong understanding of IVR design, call routing, and contact center workflows.
• Experience supporting contact centers at scale (500+ users across multiple teams).

Responsibilities

• Advise on contact center best practices for dialer balancing and capacity optimization.
• Configure and optimize IVR scripts and call routing for teams.
• Manage dialer configuration and performance tuning.

Skills

Five9 administration

IVR design

Salesforce integration

Communication skills

Job description

Charlie Health is looking for a Senior Telephony Administrator to provide strategic guidance and support for our contact center infrastructure. This role requires deep Five9 expertise to optimize our telephony platform for 550+ users. Responsibilities include advising on best practices, configuring IVR scripts, and managing dialer performance.

The ideal candidate will have at least 5 years of experience and a passion for mental health. The contract lasts for 6 months with potential for extension, all in a remote setting aligned with US business hours.