Five9 Administrator

Internet Brands; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Flexible Spending Accounts

Job summary

Internet Brands is looking for a Five9 Administrator to enhance their contact center operations in Atlanta, GA. The role involves managing the Five9 platform and ensuring seamless telephony services while integrating new acquisitions.

Ideal candidates will possess strong VoIP knowledge, automation skills, and extensive experience in Five9 administration. A comprehensive benefits package is provided including health insurance, a 401(k) plan, and more.

Qualifications

• Hands-on experience with Five9 platform in a contact center.
• Understanding of VoIP, AV, networking, and security.
• Experience in implementing telephony for disaster recovery.

Responsibilities

• Administer and maintain the Five9 platform and its integrations.
• Troubleshoot Five9 and telephony issues.
• Design and support telephony solutions.

Skills

Five9 Administration

VoIP Knowledge

Automation Skills

Problem Solving

Education

Bachelor’s Degree or equivalent experience

Tools

PowerShell

REST APIs

Salesforce

Microsoft Dynamics

Job description

Five9 Administrator

Job Description

Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills.

Key Responsibilities

• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
• Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
• Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
• Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
• Monitor system performance (network traffic, capacity, security) and recommend optimizations.
• Develop and maintain disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
• Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
• Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner.
• Perform preventive maintenance, backups, and recovery procedures.

Required Qualifications

• Extensive, hands‑on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
• Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
• Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
• Experience implementing telephony solutions for business continuity and disaster recovery.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
• Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
• Certifications in Five9 or related telephony platforms.
• Prior experience managing telecom vendor relationships and roadmap planning.

Benefits

In addition to our culture, we offer a comprehensive benefits package designed to support the health and well‑being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short‑term and long‑term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits, and access to our Employee Assistance Program (EAP) and well‑being coaching services. Voluntary benefits such as home, auto, pet insurance, and discounted legal and financial services are also available. For more details, feel free to inquire during the interview process.

Equal Opportunity Employer

Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

Notice to California Residents

You can find information about our privacy practices here: https://www.internetbrands.com/work-with-us/cpra