Five9 Developer

Glansa Associates; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Glansa Associates is seeking a skilled Five9 Developer to design and implement cloud-based contact center solutions using the Five9 Intelligent CX Platform. The role requires hands-on experience in IVR development, call routing, and CRM integrations.

The ideal candidate will work closely with business stakeholders and engineering teams to deliver scalable customer engagement solutions while also managing the intricacies of omnichannel communication.

Qualifications

• Hands-on experience in IVR development and call routing.
• Proficient in using the Five9 platform for contact center solutions.
• Experience with REST APIs and web services for integrations.

Responsibilities

• Design and maintain contact center solutions using the Five9 platform.
• Build IVR applications and routing strategies using Five9 Studio.
• Integrate Five9 with CRM systems like Salesforce and ServiceNow.

Skills

IVR development

Five9 Studio

APIs

CRM integrations

Omnichannel solutions

Tools

Salesforce

ServiceNow

Microsoft Dynamics

Job description

We are looking for a skilled Five9 Developer to design, develop, implement, and support cloud-based contact center solutions using the Five9 Intelligent CX Platform. The ideal candidate should have hands‑on experience in IVR development, call routing, Five9 Studio, APIs, CRM integrations, and omnichannel solutions. The candidate will work closely with business stakeholders, solution architects, and engineering teams to deliver scalable, secure, and high-performance customer engagement solutions.

Key Responsibilities

• Design, develop, and maintain contact center solutions using the Five9 platform.
• Build and configure IVR applications, call flows, and routing strategies using Five9 Studio.
• Configure and manage Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Skills‑based routing, and campaigns.
• Integrate Five9 with CRM systems such as Salesforce, ServiceNow, Microsoft Dynamics, or custom applications.
• Develop and consume REST APIs and web services for enterprise integrations.
• Configure omnichannel communication features, including voice, chat, email, SMS, and social channels.
• Customize agent workflows and business processes.
• Implement secure authentication and authorization mechanisms.
• Monitor platform performance and troubleshoot production issues.
• Collaborate with QA teams for testing and deployment activities.
• Prepare technical documentation and solution design documents.
• Participate in Agile ceremonies, code reviews, and continuous improvement initiatives.
• Support production releases and provide post-deployment support.