Five9 Cloud Contact Center Engineer

Glansa Associates; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Glansa Associates is seeking a skilled Five9 Developer to design and implement cloud-based contact center solutions using the Five9 Intelligent CX Platform. The role requires hands-on experience in IVR development, call routing, and CRM integrations.

The ideal candidate will work closely with business stakeholders and engineering teams to deliver scalable customer engagement solutions while also managing the intricacies of omnichannel communication.

Qualifications

• Hands-on experience in IVR development and call routing.
• Proficient in using the Five9 platform for contact center solutions.
• Experience with REST APIs and web services for integrations.

Responsibilities

• Design and maintain contact center solutions using the Five9 platform.
• Build IVR applications and routing strategies using Five9 Studio.
• Integrate Five9 with CRM systems like Salesforce and ServiceNow.

Skills

IVR development

Five9 Studio

APIs

CRM integrations

Omnichannel solutions

Tools

Salesforce

ServiceNow

Microsoft Dynamics

Job description

Glansa Associates is seeking a skilled Five9 Developer to design and implement cloud-based contact center solutions using the Five9 Intelligent CX Platform. The role requires hands-on experience in IVR development, call routing, and CRM integrations.

The ideal candidate will work closely with business stakeholders and engineering teams to deliver scalable customer engagement solutions while also managing the intricacies of omnichannel communication.