Five-Star Hotel Operations Leader

rwlasvegas; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

rwlasvegas is seeking a Manager Hotel Operations to lead hotel operations across front office, housekeeping, guest services, retail, call center, wardrobe, and bell staff. This role also acts as the on-duty manager for hotel operations, coordinating VIP guests and day-to-day activities.

The ideal candidate has a BA/BS in a related field and at least five years in front office or hotel management, with supervisory experience in a luxury property.

Qualifications

• BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or a related field.

Responsibilities

• Upholds and complies with Company's Standards at all times.
• Establishes and maintains standards of a 5-star service.
• Manages the hotel operations, employees and employee's/guest relationship.
• Responds to guest complains.
• Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
• Conducts accurate Payroll and scheduling towards business needs.
• Manages and witnesses closing paperwork and money drops.
• Manages day-to-day Front office operations.
• Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
• Performs daily guest room inspections.
• Maintains proper credit and cash bank procedures.
• Checks cashier in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Controls hotel inventories to achieve maximum sell out at maximum rate.
• Attends pre-convention meetings and works closely with meeting planners to coordinate group activity.
• Manages effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Manages payroll and all other activities
• Performs other tasks as assigned.

Education

BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or a related field

Job description

rwlasvegas is seeking a Manager Hotel Operations to lead hotel operations across front office, housekeeping, guest services, retail, call center, wardrobe, and bell staff. This role also acts as the on-duty manager for hotel operations, coordinating VIP guests and day-to-day activities.

The ideal candidate has a BA/BS in a related field and at least five years in front office or hotel management, with supervisory experience in a luxury property.