PBX & Guest Services Concierge

Omni Hotels & Resorts; Washington (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

A luxury resort in New Hampshire seeks a motivated individual for a front desk role. The ideal candidate will communicate professionally with guests and staff, manage inquiries, and assist with billing and check-outs. Customer service experience is preferred. This position requires flexibility and a dedication to exceeding guest expectations in a dynamic environment and embraces the company culture of respect and empowerment.

Qualifications

• Ability to communicate clearly and professionally in English.
• Ability to input information into computer systems efficiently.
• Previous customer service experience preferred.

Responsibilities

• Maintain attendance and grooming standards.
• Handle incoming calls using proper protocol.
• Process guest check-outs per procedures.
• Log guest requests and service deficiencies appropriately.

Skills

Communication skills

Customer service

Typing and data entry

Multitasking

Organizational skills

Job description

A luxury resort in New Hampshire seeks a motivated individual for a front desk role. The ideal candidate will communicate professionally with guests and staff, manage inquiries, and assist with billing and check-outs. Customer service experience is preferred. This position requires flexibility and a dedication to exceeding guest expectations in a dynamic environment and embraces the company culture of respect and empowerment.