Evening PBX & Guest Services Operator (Flexible)

Renaissance-Hotels; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Renaissance Raleigh Hotel is seeking a Telephone(PBX) Operator to support the Front Office at our Raleigh, NC property. The role requires handling guest inquiries, assisting with reservations, and delivering courteous phone service for a seamless guest experience.

Responsibilities include check-in/check-out support, knowledge of hotel amenities, and promoting Marriott Rewards programs. Candidate must be flexible with shifts and adhere to security procedures.

Qualifications

• MUST BE AVAILABLE TO WORK 3:00pm-11:00pm shifts
• Follows security procedures regarding room keys, masters, etc.
• Keeps up to date on in-house groups and functions.

Responsibilities

• Handles guest check-in and check-outs in a courteous and professional manner.
• Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.).
• Make reservations and assist in pre-registration when necessary.

Skills

Front Desk

Guest Service

Telephone Etiquette

Job description

Renaissance Raleigh Hotel is seeking a Telephone(PBX) Operator to support the Front Office at our Raleigh, NC property. The role requires handling guest inquiries, assisting with reservations, and delivering courteous phone service for a seamless guest experience.

Responsibilities include check-in/check-out support, knowledge of hotel amenities, and promoting Marriott Rewards programs. Candidate must be flexible with shifts and adhere to security procedures.