Lux Front Desk Agent: Guest Experience & Upsell

Kessler Collection; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Marriott Employee Discounts Worldwide

Medical, Dental, Vision Insurance

401(K) with Company Matching Contributions

Job summary

A luxury hotel group in Charlotte, NC, is seeking a Front Office Agent to provide exceptional hospitality and service to guests. Key responsibilities include managing check-ins and check-outs, assisting guests with requests, and maintaining the highest standards of service. Ideal candidates will have a Bachelor's degree and a year of relevant experience, preferably within a luxury environment. Working as part of a dedicated team, you will ensure each guest feels welcomed and well-cared for. This role offers competitive benefits and the opportunity for professional growth.

Qualifications

• Ability to perform all tasks at the front desk efficiently.
• Strong interpersonal skills for guest interaction.
• Experience in luxury brand markets is preferred.

Responsibilities

• Greet and assist guests at the front desk.
• Manage check-ins and check-outs seamlessly.
• Handle guest requests and maintain privacy.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Business or related field

Tools

Property management systems

Job description

A luxury hotel group in Charlotte, NC, is seeking a Front Office Agent to provide exceptional hospitality and service to guests. Key responsibilities include managing check-ins and check-outs, assisting guests with requests, and maintaining the highest standards of service. Ideal candidates will have a Bachelor's degree and a year of relevant experience, preferably within a luxury environment. Working as part of a dedicated team, you will ensure each guest feels welcomed and well-cared for. This role offers competitive benefits and the opportunity for professional growth.