Upscale Front Desk Concierge – Guest Experience

Biltmore; Asheville (NC); On-site; USD 23,419 - 26,174; Full time

Job summary

Biltmore Estate is seeking a Front Desk Agent in Asheville, NC. The starting pay is $17.09/hour, with growth based on qualifications and experience. You will handle check‑ins/outs, concierge services, and guest communications across the Front Office.

The schedule runs roughly 7am-3pm or 3pm-11pm, Wednesday through Sunday, with weekends and holidays required. Candidates should have a high school diploma, strong English skills, and experience in upscale hospitality.

Qualifications

• Front desk or concierge experience in upscale hotel preferred.
• Fluent in English; additional languages helpful.
• Strong communication and guest service skills.
• Proficient with Outlook, Word, Excel.

Responsibilities

• Handles daily check‑ins/check‑outs in a gracious, warm, and timely manner.
• Knowledge of upcoming group resumes, incoming and outgoing groups and VIP guests; resource for general estate and area information.
• Post check‑in telephone calls to assure guests’ expectations have been met.
• Maintain and file registration cards in the in‑house and arrivals bucket; operate the time lox key system; process guest messages/faxes.
• Concierge services at both lobby and Chateau Tier lounge locations.
• Assist with the pre‑registering and pre‑keying of group arrivals.
• Handle end‑of‑shift reporting, close‑out, and/or reconciliations.
• Point of contact for guest service recovery issues and resolution.
• Identifies opportunities to upsell Lodging and other estate products and services.

Skills

Hospitality experience

Fluent English

Communication skills

Time management

Customer service

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Biltmore Estate is seeking a Front Desk Agent in Asheville, NC. The starting pay is $17.09/hour, with growth based on qualifications and experience. You will handle check‑ins/outs, concierge services, and guest communications across the Front Office.

The schedule runs roughly 7am-3pm or 3pm-11pm, Wednesday through Sunday, with weekends and holidays required. Candidates should have a high school diploma, strong English skills, and experience in upscale hospitality.