Boutique Front Desk Guest Experience Specialist

Zelda Dearest Hotel; Asheville (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Zelda Dearest Hotel in Asheville invites applicants for a Guest Service Agent role. This boutique property emphasizes elegant, welcoming service and personal connections with guests. You will check guests in/out, answer questions about local attractions, and coordinate with housekeeping to deliver seamless stays.

The position requires friendly communication, problem-solving, and a professional appearance. We offer benefits including health insurance, a 401(k) with company match, paid time off,

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Familiarity with hotel property management systems is a plus.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests with warmth and professionalism.
• Check-in and check-out efficiently and accurately.
• Assist guests with directions and local recommendations.
• Coordinate with housekeeping and other teams to ensure smooth stays.
• Answer phones and respond to emails promptly.
• Maintain front desk area and records.

Skills

Guest service

Communication

Multitasking

Hospitality mindset

PMS experience

Professional appearance

Education

High school diploma

Tools

Hotel PMS

Job description

Zelda Dearest Hotel in Asheville invites applicants for a Guest Service Agent role. This boutique property emphasizes elegant, welcoming service and personal connections with guests. You will check guests in/out, answer questions about local attractions, and coordinate with housekeeping to deliver seamless stays.

The position requires friendly communication, problem-solving, and a professional appearance. We offer benefits including health insurance, a 401(k) with company match, paid time off,