Five-Star F&B Host — Elevate Guest Experience

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Vacation days

Paid holidays

Employee meals

Parking discounts

Room nights discounts

Job summary

The Peninsula Chicago is seeking a Host to join our prestigious F&B team, delivering a memorable guest experience in a Five Star, Five Diamond setting. You will manage reservations, greet guests, seat and farewell with grace, upholding Peninsula standards.

Qualified candidates have at least 2 years of guest service, familiarity with reservation systems (OpenTable or similar), and strong communication. We offer health benefits, retirement plans, and generous paid time off.

Qualifications

• Must have at least 2 years of guest service experience.
• Knowledge of OpenTable or other computerized reservation system.
• Some computer experience (Excel/Word).
• Ability to multi-task.
• Impeccable grooming and excellent presentation.
• Outgoing, well spoken, polite, levelheaded, patient, ability to smile easily and get along with different personality types.
• Ability to handle high stress situations.

Responsibilities

• Responsible for all activities related to reservation handling, greeting, seating and farewell in the restaurant as per standards set by the hotel.
• Perform pre-service and after-service procedures.
• Confirm reservations and large parties 2 days out.
• Handle on-the-day reservations to Peninsula standards.
• Understand and accurately follow the standard of sequence of service.
• Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area, and make recommendations for corrections and improvement as needed.
• Responsible to daily take-out orders over the phone or in person.

Skills

Guest service experience

Communication skills

Multi-tasking

Impeccable grooming/presentation

Stress management

Outgoing, well spoken, polite

Tools

OpenTable

Job description

The Peninsula Chicago is seeking a Host to join our prestigious F&B team, delivering a memorable guest experience in a Five Star, Five Diamond setting. You will manage reservations, greet guests, seat and farewell with grace, upholding Peninsula standards.

Qualified candidates have at least 2 years of guest service, familiarity with reservation systems (OpenTable or similar), and strong communication. We offer health benefits, retirement plans, and generous paid time off.