Lux Reservations Agent — Five-Star Guest Experience

The Hongkong and Shanghai Hotels, Limited; Chicago (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Vacation days

Holiday days

Paid sick leave

Paid leave

Employee meals

Parking discount

Room nights discount

Restaurant discount

Spa discount

Medical/dental/vision

Life insurance

Long-term disability

Retirement plan with company match

Job summary

The Peninsula Chicago is seeking a Reservations Agent to join our team and deliver guest‑centric service for a luxury Five‑Star property on Michigan Avenue. You will manage reservations using Opera PMS and uphold Peninsula and Forbes standards, coordinating with other departments for a seamless guest experience.

The ideal candidate has 2 years of luxury reservations experience, excellent English, and the ability to work under pressure.

Qualifications

• 2 years of room Reservations experience in luxury property.
• Knowledge of Opera PMS and some knowledge in Housekeeping preferred.
• Ability to handle high work demand with strong organization.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all responsibilities of Reservations operations
• Adhere to Peninsula and Forbes standards
• Maintain consistency in performance according to Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Comply with Head Office database requirements
• Ensure efficient operation of Reservations with proper handover

Skills

English proficiency

Organization skills

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking a Reservations Agent to join our team and deliver guest‑centric service for a luxury Five‑Star property on Michigan Avenue. You will manage reservations using Opera PMS and uphold Peninsula and Forbes standards, coordinating with other departments for a seamless guest experience.

The ideal candidate has 2 years of luxury reservations experience, excellent English, and the ability to work under pressure.