Fitness Club Operations Leader - Multi-Unit

Planet Fitness; Florida; On-site; USD 52,000 - 72,000; Full time

Job summary

Planet Fitness is seeking an Assistant General Manager to oversee club operations and lead a team of Front Desk Associates and Fitness Trainers. You will ensure a welcoming, clean, and safe environment while driving a financially successful club.

Responsibilities include supervising front desk activities, onboarding new members, maintaining facility standards, and coaching staff to deliver exceptional customer service in a high-volume setting.

Qualifications

• Customer-focused leadership experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to train and develop a high-performing team.

Responsibilities

• Greet members and guests, provide exceptional customer service, and assist with front desk duties.
• Check members in and provide tours to prospective members; sign up new members.
• Maintain gym cleanliness and equipment functionality; update member accounts as needed.
• Schedule coverage, coach staff, and ensure adherence to company values and goals.
• Manage cash drawer and deposit procedures; respond to member questions promptly.

Skills

Customer service

Leadership

Team management

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Planet Fitness is seeking an Assistant General Manager to oversee club operations and lead a team of Front Desk Associates and Fitness Trainers. You will ensure a welcoming, clean, and safe environment while driving a financially successful club.

Responsibilities include supervising front desk activities, onboarding new members, maintaining facility standards, and coaching staff to deliver exceptional customer service in a high-volume setting.