Fitness Club Member Experience Specialist

Planet Fitness; Kankakee (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

A leading fitness company in Kankakee is seeking a Member Services Representative to create a positive member experience. You will provide exceptional customer service, handle front desk activities, and assist in maintaining club cleanliness. The ideal candidate will have a passion for fitness, be reliable and punctual, and possess strong listening and customer service skills. A high school diploma and the ability to lift 50 lbs are required. This is an excellent opportunity for those enthusiastic about fitness and health.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving ability.
• Demonstrate diplomacy in interactions.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests.
• Handle all front desk activities including answering phones.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns.
• Assist in maintaining cleanliness of the club.

Job description

A leading fitness company in Kankakee is seeking a Member Services Representative to create a positive member experience. You will provide exceptional customer service, handle front desk activities, and assist in maintaining club cleanliness. The ideal candidate will have a passion for fitness, be reliable and punctual, and possess strong listening and customer service skills. A high school diploma and the ability to lift 50 lbs are required. This is an excellent opportunity for those enthusiastic about fitness and health.