Fitness Club Assistant Manager: Member Experience Leader

Penn Hills Fitness

Riverside (CA)

On-site

USD 26,000 - 27,000

Full time

3 days ago

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Job summary

Taymax Group, LP, a Planet Fitness franchisee in Riverside, CA, seeks an Assistant Manager to help oversee club operations and deliver a top-tier, judgement-free member experience. You will collaborate with the Club Manager to build a positive team atmosphere and drive financial success.

The role requires 1+ year of customer service, CPR certification, and strong leadership with a hands-on approach to daily operations.

Qualifications

High school diploma or GED required.
At least 1 year of customer service experience, preferably in gym or retail.
Current CPR certification required.
Basic computer skills and ability to learn systems quickly.

Responsibilities

Assist in recruiting, hiring, training and developing staff across Member Service Representatives, Trainers and Custodians.
Maintain welcoming atmosphere and ensure staff follow superior customer service guidelines.
Support Club Manager with staff management and scheduling of shifts.
Lead front desk activities, greet members and guests, and manage check-ins and tours.
Assist in payroll processing and handling back-up coverage for absent employees.
Oversee cleanliness and maintenance of the club and front desk area.
Ensure safety of staff, members and property, report repairs timely.
Support in marketing efforts and weekly/monthly/annual statistics reporting.