Club Operations Lead — Gym & Member Experience

Taymax Group; San Jose (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, is seeking an Assistant Manager in the San Jose, CA area to help oversee club operations and deliver a top-tier, Judgement Free Zone member experience. You will work with the Club Manager to foster a positive staff culture and drive financial performance.

Primary duties include recruiting and training staff, maintaining the front desk and member check-in flow, scheduling, and ensuring safety and cleanliness across the facility.

Qualifications

• Must be 18 years of age or older and have a high school diploma/GED equivalent.
• One year of customer service experience preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff is providing exceptional customer service at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in administration and processing of all weekly employee payroll as needed.
• Provide backup support as needed for any employee who is absent.
• Lead by example with involvement in all front desk related activities.

Skills

Customer service

Staff management

Training

Scheduling

Leadership

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Taymax Group, a Planet Fitness franchisee, is seeking an Assistant Manager in the San Jose, CA area to help oversee club operations and deliver a top-tier, Judgement Free Zone member experience. You will work with the Club Manager to foster a positive staff culture and drive financial performance.

Primary duties include recruiting and training staff, maintaining the front desk and member check-in flow, scheduling, and ensuring safety and cleanliness across the facility.