Fitness Center Concierge: Member Experience & Cleanliness

YMCA of Greater Boston; Boston (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

YMCA of Greater Boston at Wang YMCA is seeking a part-time Fitness Center Concierge to support member experience through exceptional service and by maintaining safety and cleanliness of the fitness facilities. The role reports to the Healthy Living Director and emphasizes cleanliness over fitness specialization.

Responsibilities include welcoming members, guiding equipment use, enforcing distancing guidelines, ensuring supplies, and assisting during emergencies.

Qualifications

• Fitness floor or customer service experience is required.
• CPR/AED certification is required.
• CORI/SORI background check is required.

Responsibilities

• Welcome members and guide them to equipment with policy guidance.
• Ensure cleaning products are available and facilities are clean.
• Monitor capacity, traffic flow, distancing, and address concerns.
• Notify members when 10 minutes remain in a session.
• Follow Emergency Response Plan for medical or other emergencies.
• Report safety concerns to the Leader on Duty at shift end.
• Work opening, closing, and weekend shifts on a flexible schedule.

Skills

Customer service experience

Fitness floor experience

CPR/AED certification

CORI/SORI background check

Job description

YMCA of Greater Boston at Wang YMCA is seeking a part-time Fitness Center Concierge to support member experience through exceptional service and by maintaining safety and cleanliness of the fitness facilities. The role reports to the Healthy Living Director and emphasizes cleanliness over fitness specialization.

Responsibilities include welcoming members, guiding equipment use, enforcing distancing guidelines, ensuring supplies, and assisting during emergencies.