Fitness Floor Staff - Wang

YMCA of Greater Boston; Boston (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

YMCA of Greater Boston at Wang YMCA is seeking a part-time Fitness Center Concierge to support member experience through exceptional service and by maintaining safety and cleanliness of the fitness facilities. The role reports to the Healthy Living Director and emphasizes cleanliness over fitness specialization.

Responsibilities include welcoming members, guiding equipment use, enforcing distancing guidelines, ensuring supplies, and assisting during emergencies.

Qualifications

• Fitness floor or customer service experience is required.
• CPR/AED certification is required.
• CORI/SORI background check is required.

Responsibilities

• Welcome members and guide them to equipment with policy guidance.
• Ensure cleaning products are available and facilities are clean.
• Monitor capacity, traffic flow, distancing, and address concerns.
• Notify members when 10 minutes remain in a session.
• Follow Emergency Response Plan for medical or other emergencies.
• Report safety concerns to the Leader on Duty at shift end.
• Work opening, closing, and weekend shifts on a flexible schedule.

Skills

Customer service experience

Fitness floor experience

CPR/AED certification

CORI/SORI background check

Job description

Description

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.

Department

Center Staff

Location

Wang YMCA

Compensation

$17.00 / hour

Description

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.
Hours: Friday, 4pm-10pm, possible weekends, and substitute for other shifts
Payrate: $17

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Required Qualifications

• Fitness floor or customer service experience
• CPR/AED certification
• CORI/SORI background check

Preferred Qualifications

• NCCA or similar accredited personal training certification

Physical Demands

• Ability to physically and verbally interact with members and staff.
• Ability to handle cleaning supplies and personal protective equipment.
• Ability to travel throughout the fitness center.
• Ability to lift up to 50 lbs.

Key Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.