Fitness Center Concierge – Safe, Welcoming Member Experience

YMCA of Greater Boston; Woburn (MA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Free YMCA membership

Discount on specialty programs

Discounted family membership

Retirement plan

Job summary

The YMCA of Greater Boston is seeking a part-time Fitness Center Concierge to support the member experience with exemplary service and a clean, safe environment. You will assist members, monitor spaces, and help enforce branch policies while coordinating with the Healthy Living Director.

This role emphasizes cleanliness and safety across fitness facilities, with flexible hours including openings and weekends, and benefits including membership discounts and retirement options.

Qualifications

• Fitness floor or customer service experience.
• CPR/AED certification.
• CORI/SORI background check.

Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Skills

Customer service

CPR/AED

CORI/SORI check

Job description

The YMCA of Greater Boston is seeking a part-time Fitness Center Concierge to support the member experience with exemplary service and a clean, safe environment. You will assist members, monitor spaces, and help enforce branch policies while coordinating with the Healthy Living Director.

This role emphasizes cleanliness and safety across fitness facilities, with flexible hours including openings and weekends, and benefits including membership discounts and retirement options.