Fitness Floor Staff

YMCA of Greater Boston; Boston (MA); On-site; USD 23,419 - 24,108; Part time

Benefits offered by this job

FREE YMCA Membership

Discount on Specialty Programs

Discounted or FREE family membership

Robust Retirement Plan

Health, Dental, and Vision Benefit Package

Vacation and Sick Time

Job summary

A community-focused fitness organization is seeking a Fitness Center Concierge in Boston. This role demands excellent customer service skills to ensure members have a safe and enjoyable experience. The concierge will maintain cleanliness and safety in the facilities, monitor member traffic, and provide notifications about sessions. CPR/AED certification and a background check are required, while a flexible schedule is important for weekend and closing shifts.

Qualifications

• Experience in fitness floor or customer service is essential.
• CPR/AED certification is required.
• Background check (CORI/SORI) must be completed.

Responsibilities

• Provide exemplary customer service to members and staff.
• Ensure cleanliness of fitness facilities.
• Monitor member traffic flow and physical distancing.

Skills

Customer service experience

CPR/AED certification

Job description

Department: Center Staff

Location: Parkway YMCA

Compensation: $17.00 - $17.50 / hour

Description

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.

Key Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Required Qualifications

• Fitness floor or customer service experience
• CPR/AED certification
• CORI/SORI background check

Preferred Qualifications

• NCCA or similar accredited personal training certification

Physical Demands

• Ability to physically and verbally interact with members and staff.
• Ability to handle cleaning supplies and personal protective equipment.
• Ability to travel throughout the fitness center.
• Ability to lift up to 50 lbs.

Benefits

• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10% (see eligibility requirement).
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time).