First Voice Manager: Onboarding & Activation (Hybrid)

RentSpree LLC; Seattle (WA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Hybrid work model

Health coverage from day one

Seattle HQ perk: Orca card

Job summary

RentSpree in Seattle is looking for a First Voice Team Manager to lead onboarding and activation for real estate agents and landlords, combining coaching with hands-on work. The role splits roughly 70% coaching and 30% direct outreach, with AI and automation handling routine tasks.

This hybrid position requires 2 days per week in our downtown Seattle office and reports to the Head of Sales & Success, focusing on building two programs to improve lead conversion and partner launches.

Qualifications

• 5-7+ years in sales, customer success, onboarding, or inside sales, including 2+ years managing or coaching reps.
• Experience running a phone-based team on a high-volume queue.
• Automation of part of a team's workflow (lead routing, call QA, follow-up or reporting) and daily use of AI tools.
• Comfort with CRM and building custom views in reporting tools.
• Clear, actionable written playbooks and leadership updates.
• Real estate, proptech, or property management experience is a plus.

Responsibilities

• Lead and coach a team of three reps through weekly 1:1s, call reviews, and development plans for each team member.
• Own activation, adoption, and repeat usage metrics for agents, and paid adoption for landlords; forecast weekly.
• Decide who gets a call vs. automated touch and set service level expectations.
• Leverage AI/automation for routine tasks like summaries, scoring, routing, and reporting.
• Launch two programs: calling/leads placement for agents and a landlord playbook.
• Grow the team by hiring, running interview loops, and ramping new reps.
• Partner with Marketing, Product, Support, and CSMs on lead quality and clean handoffs.

Skills

years of experience

team coaching

high-volume calling

automation & AI usage

CRM & reporting

clear writing

real estate / proptech

Job description

RentSpree in Seattle is looking for a First Voice Team Manager to lead onboarding and activation for real estate agents and landlords, combining coaching with hands-on work. The role splits roughly 70% coaching and 30% direct outreach, with AI and automation handling routine tasks.

This hybrid position requires 2 days per week in our downtown Seattle office and reports to the Head of Sales & Success, focusing on building two programs to improve lead conversion and partner launches.