Customer Success Manager

CoreReachAI, Inc.; Seattle (WA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work in our Seattle office (2–3

days a week)

Health, dental and vision insurance

Generous PTO and company holidays

A direct say in how the product evolv

Job summary

CoreReach in Seattle seeks a Customer Success Manager to be the main contact for customers from week one. You’ll work with property managers and their teams to set up the AI voice agent and continuously improve it on an ongoing basis.

This is a hybrid role based in Seattle 2–3 days a week. Your responsibilities include onboarding new customers, reviewing calls and summaries, monitoring account health, and guiding clients as their portfolios grow.

Qualifications

• 2+ years in customer success, account management or another customer-facing role
• Clear communication: you can explain how the agent works in plain language
• Strong organization, with the ability to manage many accounts at different stages
• Experience with CRM tools (Salesforce or similar)
• Genuine interest in property management operations and helping teams succeed
• Comfort shaping new processes and improving them as you go

Responsibilities

• Onboard new customers: on-call schedules, escalation rules, property details and the answers residents should hear
• Review calls and summaries with customers, and turn what you find into better agent settings
• Watch account health and step in before a small issue becomes a reason to leave
• Run regular check-ins that show customers what their agent handled and where it can do more
• Help customers add properties and move to the right plan as their portfolio grows
• Bring customer feedback to product and engineering, and advocate for what customers need
• Build the onboarding guides, playbooks and training materials that let this scale

Skills

Customer success

Account management

Communication

Organization

Relationship management

Tools

Salesforce

Job description

CoreReach builds AI voice agents that answer calls for property management companies, day or night. An agent is only as good as its setup: who's on call, what counts as an emergency, and what residents should hear. That's where you come in.

As a Customer Success Manager, you'll be the main point of contact for our customers, from their first week onward. You'll work with property managers and their maintenance and leasing teams to set their agent up right and keep improving it. This is a hybrid role, based in our Seattle office 2 to 3 days a week.

What you'll do

• Onboard new customers: on-call schedules, escalation rules, property details and the answers residents should hear
• Review calls and summaries with customers, and turn what you find into better agent settings
• Watch account health and step in before a small issue becomes a reason to leave
• Run regular check-ins that show customers what their agent handled and where it can do more
• Help customers add properties and move to the right plan as their portfolio grows
• Bring customer feedback to product and engineering, and advocate for what customers need
• Build the onboarding guides, playbooks and training materials that let this scale

What we're looking for

• 2+ years in customer success, account management or another customer-facing role, ideally at a software company
• Clear communication: you can explain how the agent works in plain language
• Strong organization, with the ability to manage many accounts at different stages
• Experience with CRM tools (Salesforce or similar)
• Genuine interest in property management operations and helping teams succeed
• Comfort shaping new processes and improving them as you go

Nice to have

• Background in property management, leasing or maintenance coordination
• Experience in AI, telephony or communications technology
• Experience designing or improving customer success processes
• Familiarity with call analytics or voice AI products

What we offer

• Competitive salary and equity
• Hybrid work in our Seattle office (2 to 3 days a week)
• Health, dental and vision insurance
• Generous PTO and company holidays
• A direct say in how the product evolves

CoreReach is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.