AI Voice Customer Success Manager | Hybrid Seattle

CoreReachAI, Inc.; Seattle (WA); Ibrido; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work in our Seattle office (2–3

days a week)

Health, dental and vision insurance

Generous PTO and company holidays

A direct say in how the product evolv

Descrizione del lavoro

CoreReach in Seattle seeks a Customer Success Manager to be the main contact for customers from week one. You’ll work with property managers and their teams to set up the AI voice agent and continuously improve it on an ongoing basis.

This is a hybrid role based in Seattle 2–3 days a week. Your responsibilities include onboarding new customers, reviewing calls and summaries, monitoring account health, and guiding clients as their portfolios grow.

Competenze

• 2+ years in customer success, account management or another customer-facing role
• Clear communication: you can explain how the agent works in plain language
• Strong organization, with the ability to manage many accounts at different stages
• Experience with CRM tools (Salesforce or similar)
• Genuine interest in property management operations and helping teams succeed
• Comfort shaping new processes and improving them as you go

Mansioni

• Onboard new customers: on-call schedules, escalation rules, property details and the answers residents should hear
• Review calls and summaries with customers, and turn what you find into better agent settings
• Watch account health and step in before a small issue becomes a reason to leave
• Run regular check-ins that show customers what their agent handled and where it can do more
• Help customers add properties and move to the right plan as their portfolio grows
• Bring customer feedback to product and engineering, and advocate for what customers need
• Build the onboarding guides, playbooks and training materials that let this scale

Conoscenze

Customer success

Account management

Communication

Organization

Relationship management

Strumenti

Salesforce

Descrizione del lavoro

CoreReach in Seattle seeks a Customer Success Manager to be the main contact for customers from week one. You’ll work with property managers and their teams to set up the AI voice agent and continuously improve it on an ongoing basis.

This is a hybrid role based in Seattle 2–3 days a week. Your responsibilities include onboarding new customers, reviewing calls and summaries, monitoring account health, and guiding clients as their portfolios grow.