Fire Suppression Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Livermore (CA); On-site; USD 45,460 - 60,614; Full time

Job summary

Johnson Controls International plc. is seeking a field service technician to perform on-site diagnostics, repair, inspection and testing of fire sprinkler and suppression systems, and to support O&M field labor for portable extinguishers and kitchen hood systems.

Read blueprints and manuals, manage daily service calls and coordinate with customers. Strong communication, problem-solving, and PC skills are required; FEL-A preferred; valid US driver’s license; on-call rotation; government work

Qualifications

• Excellent communication and organizational skills.
• Strong customer-facing service and problem-solving abilities.
• Proficient in Microsoft Windows; Excel, Word and Outlook.
• FEL‑A certification preferred.
• Manufacturer certifications (e.g., ANSUL, Kiddie, PyroChem, RMEI) are a plus.
• Valid US driver's license; multi-license preferred.

Responsibilities

• Assist customers with questions and concerns in a timely, professional manner.
• Participate in an on-call rotation for emergency service.
• Perform inspections of suppression gas systems per contract requirements.
• Utilize smartphones and equipment as needed.
• May include government work.

Skills

Excellent communication

Organizational skills

Customer-facing service

Problem-solving

Tools

Microsoft Windows

Excel

Word

Outlook

FEL‑A certification

ANSUL certification

Kiddie certification

PyroChem certification

RMEI certification

Driver's license

Job description

What you will do

Perform direct field labor work under the guidance of Team Leaders and Managers, delivering service projects. Tasks include specialized diagnostics and repair, inspection and testing of fire sprinkler and suppression systems, intermediate repair and maintenance, safety and compliance, documentation and reporting, and customer communication and coordination. Additionally, provide O&M field labor support, service and repair portable fire extinguishers, kitchen hood systems, and suppression gas systems. Read and interpret blueprints, diagrams, submittals, specifications, software and system programs, schematics, and operational product manuals. Manage daily service calls, customer activities, and program system products while working with clean agent systems, dry chemical systems, and special hazards.

How you will do it

• Assist customers with all questions and concerns in a timely and professional manner.
• Participate in an on‑call rotation for emergency service.
• Perform inspections of suppression gas systems based on contract requirements.
• Utilize smartphones and equipment as needed.
• May include government work.

What we look for

• Excellent communication and organizational skills.
• Outstanding customer‑facing service and problem‑solving skills.
• PC skills including Microsoft Windows, Excel, Word, and Outlook.
• FEL‑A certification preferred.
• Manufacturer certifications (e.g., ANSUL, Kiddie, PyroChem, RMEI) are a plus.
• Valid US driver’s license.
• Multi‑license preferred.

Hiring hourly range: $32.60 - $44.81 (Hourly rate determined by education, experience, knowledge, skills, and abilities).

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information about your equal‑opportunity and non‑discrimination rights as a candidate, visit the EEO is the Law.