Fire Suppression Service Technician

Johnson Controls, Inc.; Evansville, Northern (IN, KY); On-site; USD 29,000 - 43,000; Full time

Job summary

Johnson Controls, Inc. is a global leader in building systems and energy efficiency.

The Suppression Technician role focuses on servicing portable fire extinguishers, kitchen hood systems, and suppression gas systems at customer sites, with field installation, troubleshooting, and inspections across diverse environments. You will interpret blueprints and manuals, read diagrams, and coordinate daily service calls while maintaining safety and customer satisfaction.

Qualifications

• FEL-A license required.
• Excellent communication and organizational skills.
• Outstanding customer-facing service and problem-solving skills.
• PC skills including Microsoft Windows, Excel, Word, and Outlook.
• Ability to read and interpret technical documents, including blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and manuals.
• Hands-on experience servicing, troubleshooting, or installing fire suppression systems.

Responsibilities

• Perform service and repairs on portable fire extinguishers, kitchen hood systems, and suppression gas systems at customer sites.
• Service, troubleshoot, and install equipment from multiple manufacturers, including Simplex and ANSUL.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
• Manage daily service calls, customer activity, and program system products.
• Work with clean agent systems, dry chemical systems, and special hazards.
• Perform inspections of suppression gas systems per contract requirements.
• Inspect customer systems and use smartphone-based tools and field equipment to complete assigned work.
• Assist customers with questions and concerns in a timely and professional manner.
• Participate in an on-call rotation for emergency service support.

Skills

Communication

Organizational skills

Customer service

Problem solving

Windows/Office proficiency

Education

FEL-A license

Tools

Microsoft Windows

Excel

Word

Outlook

Job description

Suppression Technician

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. In this role, you will help customers use energy more productively and support the precision and resilience required in critical environments through dependable fire suppression service at customer sites.

Role Overview

As a Suppression Technician, you will perform service, repairs, inspections, troubleshooting, and installation work on portable fire extinguishers, kitchen hood systems, suppression gas systems, and related building system products. You will work with clean agent systems, dry chemical systems, and special hazards, manage daily service activity, and deliver professional support to customers across a range of sites, which may include government work.

Key Responsibilities

• Perform service and repairs on portable fire extinguishers, kitchen hood systems, and suppression gas systems at customer sites.
• Service, troubleshoot, and install equipment from multiple manufacturers, including Simplex and ANSUL.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
• Manage daily service calls, customer activity, and program system products.
• Work with clean agent systems, dry chemical systems, and special hazards.
• Perform inspections of suppression gas systems based on contract requirements.
• Inspect customer systems and use smartphone-based tools and field equipment to complete assigned work.
• Assist customers with questions and concerns in a timely and professional manner.
• Participate in an on-call rotation for emergency service support.

How You Will Do It

• Own each service visit with accountability, safety, and integrity, from arrival at the site through completion of work and documentation.
• Stay close to the work and the customer by responding promptly, communicating clearly, and removing obstacles that affect service or system performance.
• Use disciplined troubleshooting and follow-through to inspect, diagnose, and resolve issues efficiently.
• Improve every day through candid communication and practical problem-solving, learning from each call and applying those lessons on the next job.
• Work as one team with dispatch, field peers, and customers to coordinate service activity, emergency response, and contract needs.

Qualifications

• FEL-A license.
• Excellent communication and organizational skills.
• Outstanding customer-facing service and problem-solving skills.
• PC skills including Microsoft Windows, Excel, Word, and Outlook.
• Ability to read and interpret technical documents, including blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
• Hands-on experience servicing, troubleshooting, or installing fire suppression systems, such as portable extinguishers, kitchen hood systems, suppression gas systems, clean agent systems, dry chemical systems, or special hazards.

Nice to Have

• Any manufacturer certifications, such as ANSUL or Kiddie PyroChem.
• RMEI and preferred Multi License.
• Valid US driver's license.
• Experience supporting government work or government sites.

Why Join Us

Join a team that helps protect critical operations and deliver real-world results for customers in fast-moving industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. At Johnson Controls, your work supports important systems, customer confidence, and the continued performance of essential buildings.

HIRING HOURLY RANGE: $20.76 -$31.16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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