Fire Suppression Service Technician

Johnson Controls, Inc.; City of Rochester (NY); On-site; USD 26,000 - 44,000; Full time

Job summary

Johnson Controls, Inc. is hiring for a field service role in Rochester, NY.

The technician will service Portable Fire Extinguishers, Kitchen Hood Systems, and Suppression Gas Systems at customer sites, reading blueprints and manuals to install and troubleshoot equipment. The position requires strong communication, organizational skills, and customer-facing problem solving, with PC skills in Windows, Excel, Word, and Outlook.

Qualifications

• Excellent communication and organizational skills.
• Outstanding customer-facing service and problem-solving skills.
• PC skills including Microsoft Windows, Excel, Word, and Outlook preferred.
• Manufacturer certifications such as ANSUL or Kiddie PyroChem are a plus.
• Valid US driver's license.

Responsibilities

• Perform service and repairs on Portable Fire Extinguishers, Kitchen Hood Systems & Suppression Gas Systems at customer sites.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics and manuals.
• Manage daily service call, customer activity and program system products.
• Assist customers with all questions and concerns in a timely and professional manner.
• Participation in an on-call rotation for Emergency Service.
• Performs inspections of Suppression Gas Systems based on contract requirements.

Skills

Excellent communication

Organizational skills

Customer facing service

Problem-solving skills

Tools

Microsoft Windows

Excel

Word

Outlook

ANSUL

Kiddie PyroChem

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

Perform service and repairs on Portable Fire Extinguishers, Kitchen Hood Systems & Suppression Gas Systems in addition to other related building system products at customer sites. Service, troubleshoot and install many different manufacturers including Simplex and ANSUL. Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics and operational product manuals. Manage daily service call, customer activity and program system products.

How you will do it:

• Assist customers with all questions and concerns in a timely and professional manner.
• Participation in an on-call rotation for Emergency Service.
• Performs inspections of Suppression Gas Systems based on contract requirements.

What we look for:

Required

• Excellent communication and organizational skills
• Outstanding Customer facing service and problem-solving skills
• PC Skills including Microsoft Windows, Excel, Word, and Outlook Preferred Qualifications
• Any Manufacturer certifications is a plus; ANSUL, Kiddie PyroChem
• Valid US drivers license

HIRING HOURLY RANGE: $16.30- 31.73 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us