Fire Sprinkler Field Technician

Johnson Controls; Richmond (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Fire Sprinkler Service Technician to diagnose and service sprinkler and suppression systems across commercial, industrial, and residential environments. You will receive service requests, review issues, and perform repairs on wet, dry, pre-action, and deluge systems, as well as fire pumps, with strong emphasis on customer service and safety.

Role requires 1–3 years of sprinkler service experience, high school diploma, and the ability to travel.

Qualifications

• 1-3 years of documented experience in the Fire Sprinkler service industry performing service and repair to sprinkler and suppression systems.
• High School Diploma or equivalent.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Ability to maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 70 lbs.
• Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high lift equipment up to 60 feet, and working within ducts, crawl spaces, above ceilings, and similar spaces.
• Ability to read, understand, and follow all safety requirements of the company and the customer.
• Ability to work alone when required.
• NICET Level II certification is a preferred qualification.
• Backflow certification is a preferred qualification.

Responsibilities

• Receive service calls from the Service Resource Center and review the reported equipment or system malfunction.
• Contact customer representatives to confirm the issue and gather relevant site information.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• Work on wet systems, including steel, copper, and CPVC, as well as dry, pre-action, and deluge systems.
• Service and repair fire pumps as part of sprinkler and suppression system support.
• Troubleshoot equipment using technical manuals, part manuals, change notices, bulletins, and modification notices.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Deliver a high level of customer service while maintaining a professional and positive presence on site.
• Work independently and manage field tasks with strong organization and attention to detail.
• Maintain truck inventory to support timely response to customer needs.

Skills

Fire sprinkler experience

Customer service

Safety-conscious

Education

High School Diploma or equivalent

NICET Level II certification (nice to have)

Tools

Backflow certification

Job description

Johnson Controls is seeking a Fire Sprinkler Service Technician to diagnose and service sprinkler and suppression systems across commercial, industrial, and residential environments. You will receive service requests, review issues, and perform repairs on wet, dry, pre-action, and deluge systems, as well as fire pumps, with strong emphasis on customer service and safety.

Role requires 1–3 years of sprinkler service experience, high school diploma, and the ability to travel.