Fire Service Operations Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; United States; On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Medical insurance

Dental/Vision insurance

401(k) with match

Life insurance

Disability insurance

Wellness program

Job summary

Johnson Controls is hiring for a Customer Service Scheduler to coordinate service requests, schedule Technicians, and ensure timely, cost-effective service delivery. You will partner with the Service Team Manager to meet customer expectations and drive performance.

The role requires strong organizational skills and experience in service operations. The position offers competitive pay, paid training, and comprehensive benefits, with opportunities for global advancement within Johnson Controls.

Qualifications

• Associates degree preferred or equivalent work experience.
• High school diploma or equivalent required.
• 3–5 years of service industry experience in managing service operations or scheduling.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Coordinate customer service requests from start to finish.
• Schedule technicians and liaise with Team Leads to maximize productivity.
• Ensure work meets customer expectations and follow up as needed.
• Communicate action plans and service details to customers.

Skills

Customer service coordination

Scheduling

Communication

Education

Associates degree preferred

High school diploma or equivalent required

Job description

Johnson Controls is hiring for a Customer Service Scheduler to coordinate service requests, schedule Technicians, and ensure timely, cost-effective service delivery. You will partner with the Service Team Manager to meet customer expectations and drive performance.

The role requires strong organizational skills and experience in service operations. The position offers competitive pay, paid training, and comprehensive benefits, with opportunities for global advancement within Johnson Controls.