Fire Service Operations Coordinator

Johnson Controls; Huntington Beach (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Medical/Dental/Vision insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Wellness Program

Job summary

Johnson Controls is hiring for a customer service/operations role in Huntington Beach, CA. You will coordinate service requests, schedule technicians, and communicate plans to customers, ensuring timely, cost-effective service delivery.

The role emphasizes strong organizational skills and the ability to balance many tasks while maintaining customer satisfaction. Competitive pay and benefits accompany opportunities for growth.

Qualifications

• Associates degree preferred or equivalent work experience.
• Experience managing service operations or scheduling is desirable.
• Strong communication and organizational skills are essential.
• Ability to handle multiple projects and maintain detail.
• Customer-focused with the ability to resolve issues promptly.

Responsibilities

• Coordinate customer service requests from start to finish.
• Schedule technicians and ensure alignment with customer needs.
• Communicate action plans and service details to customers.
• Verify work meets customer expectations and follow up as needed.
• Answer inquiries and escalate issues when appropriate.
• Maintain daily service request reconciliation and labor scheduling.
• Support billing, warranties, and account information updates.
• Assist with additional duties as assigned.

Skills

Service scheduling

Customer service

Communication

Organizational skills

Multi-tasking

Education

Associates degree preferred

Job description

Johnson Controls is hiring for a customer service/operations role in Huntington Beach, CA. You will coordinate service requests, schedule technicians, and communicate plans to customers, ensuring timely, cost-effective service delivery.

The role emphasizes strong organizational skills and the ability to balance many tasks while maintaining customer satisfaction. Competitive pay and benefits accompany opportunities for growth.