Fire & Safety Customer Service Pro - Ownership Plan

Pye-Barker Fire & Safety; Hicksville (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

Job summary

Pye-Barker Fire & Safety in Hicksville, NY is seeking a Customer Service Representative to support customers by phone and email, process orders, and resolve issues end-to-end. You will assist branches and field partners while maintaining accurate records and ensuring a smooth customer experience.

Strong communication and problem-solving skills are essential. The role offers competitive pay between $22 and $27 per hour, with comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent. (as required)
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Excellent communication

Active listening

Service-oriented

Proficient computer skills

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety in Hicksville, NY is seeking a Customer Service Representative to support customers by phone and email, process orders, and resolve issues end-to-end. You will assist branches and field partners while maintaining accurate records and ensuring a smooth customer experience.

Strong communication and problem-solving skills are essential. The role offers competitive pay between $22 and $27 per hour, with comprehensive benefits and growth opportunities.