Customer Care Specialist - Fire & Safety Solutions

Pye-Barker Fire & Safety, LLC; Hicksville (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for all eligible

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative in Hicksville, NY to support customers by phone or email, address inquiries, process orders, and resolve issues for an effortless customer experience. You will assist branches and field partners and handle product inquiries and appointment verification as part of a dedicated team.

The role emphasizes clear communication, problem solving, and teamwork with ongoing training and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Excellent communication

Active listening

Customer service

Problem resolution

Education

High school diploma or equivalent

Tools

CRM software

Job description

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative in Hicksville, NY to support customers by phone or email, address inquiries, process orders, and resolve issues for an effortless customer experience. You will assist branches and field partners and handle product inquiries and appointment verification as part of a dedicated team.

The role emphasizes clear communication, problem solving, and teamwork with ongoing training and growth opportunities.