Client Solutions Specialist – Fire & Life Safety

Pye-Barker Fire & Safety, LLC; Williamston (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for all eligible

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative to engage with customers by phone or email, resolve issues, and ensure a seamless experience for both external and internal clients.

You will handle product inquiries, schedule appointments, verify details, and support our branches and field partners while managing conflict resolution with end-to-end solutions using available resources.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication skills

Active listening

Customer service experience

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative to engage with customers by phone or email, resolve issues, and ensure a seamless experience for both external and internal clients.

You will handle product inquiries, schedule appointments, verify details, and support our branches and field partners while managing conflict resolution with end-to-end solutions using available resources.