Customer Care Specialist — Fire & Safety Services

Pye-Barker Fire & Safety; Spokane (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible FT

Job summary

Pye-Barker Fire & Safety in Spokane, WA is seeking a Customer Service Representative to engage with customers by phone or email, answer inquiries, and resolve concerns while ensuring a smooth experience. You will process orders, handle product questions, schedule appointments, and support our branches and field partners.

The role requires a high school diploma, strong communication, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication skills

Active listening

Customer service

Proficient computer skills

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety in Spokane, WA is seeking a Customer Service Representative to engage with customers by phone or email, answer inquiries, and resolve concerns while ensuring a smooth experience. You will process orders, handle product questions, schedule appointments, and support our branches and field partners.

The role requires a high school diploma, strong communication, and a customer-focused mindset.