Customer Experience Specialist – Fire & Safety

pyebarkerfire; Spokane (WA); Presencial; USD 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401K with employer match

Paid vacation

Company holidays

Life insurance

Short-term disability

Descripción de la vacante

Pye-Barker Fire & Safety is seeking a Customer Service Representative to assist customers by phone or email, address inquiries, and resolve complaints. You will support branches and field partners, handle product inquiries, appointments, and verification, and ensure an end-to-end resolution for issues.

The role emphasizes customer care, accurate record-keeping, and collaboration with internal staff. A high school diploma and strong communication are essential.

Formación

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsabilidades

• Interacts with customers by phone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the assigned specialist or staff when beyond the rep's knowledge.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Performs other duties as assigned by management.

Conocimientos

Customer service

Active listening

Communication

Educación

High school diploma

Herramientas

CRM software

Computer skills

Descripción del empleo

Pye-Barker Fire & Safety is seeking a Customer Service Representative to assist customers by phone or email, address inquiries, and resolve complaints. You will support branches and field partners, handle product inquiries, appointments, and verification, and ensure an end-to-end resolution for issues.

The role emphasizes customer care, accurate record-keeping, and collaboration with internal staff. A high school diploma and strong communication are essential.