Alarm Customer Experience Specialist

Pye-Barker Fire & Safety, LLC; Great Falls (MT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible FT

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative to interact with customers by phone or email, resolve inquiries and complaints, and ensure a seamless customer experience. Responsibilities include handling product questions, taking orders, and escalating complex issues to specialists.

The role emphasizes end-to-end issue resolution, support to branches and field partners, and dedication to excellent service.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Customer service experience

Excellent communication skills

Active listening

Service-oriented

Education

High school diploma or equivalent

Tools

Computer skills

CRM software

Job description

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative to interact with customers by phone or email, resolve inquiries and complaints, and ensure a seamless customer experience. Responsibilities include handling product questions, taking orders, and escalating complex issues to specialists.

The role emphasizes end-to-end issue resolution, support to branches and field partners, and dedication to excellent service.