Customer Experience Specialist - Fire and Life Safety

Pye-Barker Fire & Safety; Spokane (WA); Sur place; USD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Résumé du poste

Pye-Barker Fire & Safety in Spokane, WA, is seeking a Customer Service Representative to interact with customers by phone or email, address inquiries, and resolve complaints while delivering an effortless experience across internal and external clients.

You will process orders, support branches and field partners, escalate issues when needed, and own end-to-end resolutions using available resources; a high school diploma and strong communication are required.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsabilités

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Description du poste

Pye-Barker Fire & Safety in Spokane, WA, is seeking a Customer Service Representative to interact with customers by phone or email, address inquiries, and resolve complaints while delivering an effortless experience across internal and external clients.

You will process orders, support branches and field partners, escalate issues when needed, and own end-to-end resolutions using available resources; a high school diploma and strong communication are required.