Customer Service Advocate – Fire & Life Safety

Pye-Barker Fire & Safety; Williamston (SC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental & Vision

Life insurance

Short-term disability

401K match

Paid vacation/holidays

Training & development

Company vehicle

Ownership plan eligibility

Zusammenfassung

Pye-Barker Fire & Safety is hiring a Customer Service Representative to interact with customers by phone or email, handle inquiries and resolve complaints, and ensure a seamless experience across branches and field partners.

The role emphasizes ownership of customer issues, end-to-end resolution, and accurate account and order records, with opportunities for training and career development within a nationwide safety network.

Qualifikationen

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Aufgaben

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Kenntnisse

Customer service

Active listening

Communication skills

Problem resolution

Computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Pye-Barker Fire & Safety is hiring a Customer Service Representative to interact with customers by phone or email, handle inquiries and resolve complaints, and ensure a seamless experience across branches and field partners.

The role emphasizes ownership of customer issues, end-to-end resolution, and accurate account and order records, with opportunities for training and career development within a nationwide safety network.