Customer Experience Specialist, Fire & Safety

Pye-Barker, formerly Acadiana Security Plus; Williamston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pye-Barker Fire & Safety in South Carolina is seeking a Customer Service Representative to assist customers by phone or email, resolve inquiries, schedule appointments, and support our branches and field partners. The ideal candidate has a high school diploma, customer service experience, and strong communication skills.

Proficient computer skills are required to maintain records and process orders and to ensure a smooth, professional customer experience.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other duties assigned by management.

Skills

Customer service

Active listening

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Pye-Barker Fire & Safety in South Carolina is seeking a Customer Service Representative to assist customers by phone or email, resolve inquiries, schedule appointments, and support our branches and field partners. The ideal candidate has a high school diploma, customer service experience, and strong communication skills.

Proficient computer skills are required to maintain records and process orders and to ensure a smooth, professional customer experience.