Fire Safety Account Growth & Retention Specialist

Johnson Controls; Horsham (PA); On-site; USD 64,000 - 97,000; Full time

Benefits offered by this job

Company vehicle

401K

Medical, dental, vision benefits

Paid vacation and holidays

Job summary

Johnson Controls is seeking a sales-focused professional to maintain and grow a defined customer base in the Newburgh, NY area. You will manage retention and expand revenue by developing tailored strategies for each account and building strong relationships with key decision makers.

The role emphasizes ownership of territory, collaboration with operations, and meeting quota goals while delivering exceptional customer experience. Competitive salary with incentives is offered.

Qualifications

• High School Diploma; proficiency with Microsoft Office, Salesforce, Ace, and Report to Web.
• Nice to have BA, BS, or similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Experience with preventative maintenance contracts, service agreement sales, or customer retention in a recurring-service environment.
• Excellent communication skills, the ability to quickly qualify opportunities, and comfort selling intangible services.
• Independent, creative thinking and a strong follow-through mindset.

Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Grow and protect sales within your territory while working toward assigned quota goals.
• Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
• Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
• Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
• Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.

Skills

MS Office

Sales experience

Communication skills

Education

High School Diploma

BA/BS preferred

Tools

Salesforce

Ace

Report to Web

Job description

Johnson Controls is seeking a sales-focused professional to maintain and grow a defined customer base in the Newburgh, NY area. You will manage retention and expand revenue by developing tailored strategies for each account and building strong relationships with key decision makers.

The role emphasizes ownership of territory, collaboration with operations, and meeting quota goals while delivering exceptional customer experience. Competitive salary with incentives is offered.