Fire Customer Care Sales Representative

Johnson Controls; Horsham (PA); On-site; USD 64,000 - 97,000; Full time

Benefits offered by this job

Company vehicle

401K

Medical, dental, vision benefits

Paid vacation and holidays

Job summary

Johnson Controls is seeking a sales-focused professional to maintain and grow a defined customer base in the Newburgh, NY area. You will manage retention and expand revenue by developing tailored strategies for each account and building strong relationships with key decision makers.

The role emphasizes ownership of territory, collaboration with operations, and meeting quota goals while delivering exceptional customer experience. Competitive salary with incentives is offered.

Qualifications

• High School Diploma; proficiency with Microsoft Office, Salesforce, Ace, and Report to Web.
• Nice to have BA, BS, or similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Experience with preventative maintenance contracts, service agreement sales, or customer retention in a recurring-service environment.
• Excellent communication skills, the ability to quickly qualify opportunities, and comfort selling intangible services.
• Independent, creative thinking and a strong follow-through mindset.

Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Grow and protect sales within your territory while working toward assigned quota goals.
• Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
• Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
• Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
• Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.

Skills

MS Office

Sales experience

Communication skills

Education

High School Diploma

BA/BS preferred

Tools

Salesforce

Ace

Report to Web

Job description

Johnson Controls supports customers with smart, healthy, and sustainable building solutions. In this role, you will work within a defined fire customer base and territory, building long-term relationships that support retention, growth, and customer satisfaction.

Role Overview

This position is based in the Newburgh, New York area and focuses on maintaining and growing sales within an assigned customer base and geographical territory. You will develop a customer-focused approach that helps retain preventative maintenance contracts, increase revenue per customer, and strengthen the overall customer experience.

Key Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Grow and protect sales within your territory while working toward assigned quota goals.
• Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
• Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
• Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
• Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.

How You Will Do It

Take ownership of your territory, customer commitments, and results with accountability, safety, and integrity. Stay close to the work by understanding customer priorities, account history, and service realities so you can remove obstacles quickly. Use weekly and monthly results to spot trends, speak candidly about what is working, and improve performance through practical problem-solving. Work across sales and operations as one team, building trust, sharing information, and using different perspectives to strengthen outcomes. Follow current Johnson Controls policies, procedures, products, programs, and services in day-to-day activity.

Qualifications

• High School Diploma. Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
• Nice to Have BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Experience with preventative maintenance contracts, service agreement sales, or customer retention in a recurring-service environment.
• Highly motivated, success-driven, and able to work with a high degree of self-discipline.
• Excellent communication skills, the ability to quickly qualify opportunities, and comfort selling intangible services.
• Independent, creative thinking and a strong follow-through mindset.

Why Join Us

Competitive salary range $64K-$97K and a competitive Sales Incentive Plan based on project volume and margin, reviewed on a quarterly and annual basis.

• Paid vacation, holidays, and sick time, including 15 days of vacation in your first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care, available day one.
• Company vehicle.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.