Fire Customer Care Sales Representative

Johnson Controls, Inc.; Horsham (PA); On-site; USD 64,000 - 97,000; Full time

Benefits offered by this job

Company vehicle

401K plan

Health, dental & vision coverage

Job summary

Johnson Controls, Inc. is seeking a sales-focused professional to maintain and grow a defined fire services customer base in the Newburgh, NY area.

You will manage a territory, nurture relationships, and protect preventative maintenance contracts while aiming to increase revenue per customer. You will serve as the primary contact for assigned accounts, identify needs, and translate them into practical sales strategies.

Qualifications

• High School Diploma required.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Grow and protect sales within your territory while working toward assigned quota goals.
• Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
• Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
• Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
• Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.

Skills

Microsoft Office

Salesforce

Ace

Report to Web

Education

High School Diploma

Job description

Johnson Controls supports customers with smart, healthy, and sustainable building solutions. In this role, you will work within a defined fire customer base and territory, building long-term relationships that support retention, growth, and customer satisfaction.

Role Overview

This position is based in the Newburgh, New York area and focuses on maintaining and growing sales within an assigned customer base and geographical territory. You will develop a customer-focused approach that helps retain preventative maintenance contracts, increase revenue per customer, and strengthen the overall customer experience.

Key Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Grow and protect sales within your territory while working toward assigned quota goals.
• Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
• Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
• Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
• Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.

How You Will Do It

• Take ownership of your territory, customer commitments, and results with accountability, safety, and integrity.
• Stay close to the work by understanding customer priorities, account history, and service realities so you can remove obstacles quickly.
• Use weekly and monthly results to spot trends, speak candidly about what is working, and improve performance through practical problem-solving.
• Work across sales and operations as one team, building trust, sharing information, and using different perspectives to strengthen outcomes.
• Follow current Johnson Controls policies, procedures, products, programs, and services in day-to-day activity.

Qualifications

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Nice to Have

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Experience with preventative maintenance contracts, service agreement sales, or customer retention in a recurring-service environment.
• Highly motivated, success-driven, and able to work with a high degree of self-discipline.
• Excellent communication skills, the ability to quickly qualify opportunities, and comfort selling intangible services.
• Independent, creative thinking and a strong follow-through mindset.

Why Join Us

• Competitive salary range $64K-$97K and a competitive Sales Incentive Plan based on project volume and margin, reviewed on a quarterly and annual basis.
• Paid vacation, holidays, and sick time, including 15 days of vacation in your first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care, available day one.
• Company vehicle.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.