Fire & Life Safety Technician - On-Call Field Tech

Johnson Controls, Inc.; Salem (VA); On-site; USD 39,000 - 50,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Field Service Technician to diagnose, repair and install Fire & Life Safety systems at customer sites across diverse facilities.

You will interpret blueprints, troubleshoot panel programming and coordinate with customers to ensure efficient, reliable building performance. You will organize resources, maintain safety standards, and participate in on-call rotations while delivering exceptional service and upholding Johnson Controls’ commitments to safety and

Qualifications

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems.
• NICET Level II certification – Strongly Preferred
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Contact customer representative and ascertain equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned

Skills

Low voltage electrical systems

Customer service

Reading blueprints

Safety procedures

Verbal and written instructions

Education

High School Diploma or equivalent

NICET Level II certification

Tools

Test equipment

Multi-meter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, Inc. is seeking a Field Service Technician to diagnose, repair and install Fire & Life Safety systems at customer sites across diverse facilities.

You will interpret blueprints, troubleshoot panel programming and coordinate with customers to ensure efficient, reliable building performance. You will organize resources, maintain safety standards, and participate in on-call rotations while delivering exceptional service and upholding Johnson Controls’ commitments to safety and