Fire & Life Safety Service Lead

Mammoth Fire Alarms Inc; Lowell (MA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Life insurance

Short & long-term disability

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Supervisor to engage with customers, oversee preventive maintenance, testing, and emergency calls. You will collaborate with the Service Supervisor/Manager to reach departmental goals and drive service excellence.

The role requires 5+ years in customer service within fire and life safety, strong organization, and the ability to lead and motivate a team. Expect a comprehensive benefits package and competitive pay in a dynamic environment.

Qualifications

• Minimum five years of experience in customer service or related field in fire and life safety.
• Strong organizational skills and attention to detail.
• Proven ability to multi-task and stay calm under pressure.
• Ability to motivate and lead a team with a positive attitude.
• Excellent customer service track record.

Responsibilities

• Provide mentoring and training of assigned team members.
• Review team performance and training needs for the service department.
• Track and quote deficiencies.
• Manage on-call, vacation, and subcontractor schedules.
• Oversee day-to-day service team activities to meet standards.
• Coordinate with finance to ensure accurate, timely billings.
• Meet contractual obligations for service contracts and emergencies.
• Coordinate corrective actions with Service Team Supervisor/Manager.
• Provide feedback to management to establish department goals.
• Review monitoring reports daily for proactive service measures.
• Assist with remote programming events and code/zone updates.

Skills

Customer service

Organizational skills

Multi-tasking

Calm under pressure

Mentoring / leadership

Education

High school diploma or equivalent

Job description

Sciens Building Solutions is seeking a Service Supervisor to engage with customers, oversee preventive maintenance, testing, and emergency calls. You will collaborate with the Service Supervisor/Manager to reach departmental goals and drive service excellence.

The role requires 5+ years in customer service within fire and life safety, strong organization, and the ability to lead and motivate a team. Expect a comprehensive benefits package and competitive pay in a dynamic environment.