Sprinkler Service Supervisor

Mammoth Fire Alarms Inc; Lowell (MA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Life insurance

Short & long-term disability

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Supervisor to engage with customers, oversee preventive maintenance, testing, and emergency calls. You will collaborate with the Service Supervisor/Manager to reach departmental goals and drive service excellence.

The role requires 5+ years in customer service within fire and life safety, strong organization, and the ability to lead and motivate a team. Expect a comprehensive benefits package and competitive pay in a dynamic environment.

Qualifications

• Minimum five years of experience in customer service or related field in fire and life safety.
• Strong organizational skills and attention to detail.
• Proven ability to multi-task and stay calm under pressure.
• Ability to motivate and lead a team with a positive attitude.
• Excellent customer service track record.

Responsibilities

• Provide mentoring and training of assigned team members.
• Review team performance and training needs for the service department.
• Track and quote deficiencies.
• Manage on-call, vacation, and subcontractor schedules.
• Oversee day-to-day service team activities to meet standards.
• Coordinate with finance to ensure accurate, timely billings.
• Meet contractual obligations for service contracts and emergencies.
• Coordinate corrective actions with Service Team Supervisor/Manager.
• Provide feedback to management to establish department goals.
• Review monitoring reports daily for proactive service measures.
• Assist with remote programming events and code/zone updates.

Skills

Customer service

Organizational skills

Multi-tasking

Calm under pressure

Mentoring / leadership

Education

High school diploma or equivalent

Job description

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.

WHAT YOU'LL BE DOING (and doing well!)

• Provide mentoring and training of assigned team members.
• Participate in the review process of team members and provide feedback on training needs for the service department.
• Track and/or quote deficiencies.
• Manage on-call schedule, vacation schedule, and subcontractor schedule.
• Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company's standards of excellence.
• Coordinate closely with finance department to ensure billings are accurate and timely for customers.
• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
• Coordinate any corrective action with the Service Team Supervisor/Service Manager.
• Provide feedback to the Service Manager in establishing goals for department personnel.
• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
• Assist with remote programming events such as code changes and point/zone updates.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task.
• Remain calm under pressure.
• Ability to encourage and motivate people with positive attitude.
• Proven track record of excellent customer service.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.
• $39.46 - $52.54/hour, final offer based on experience

Thank you for considering a career with Sciens Building Solutions! We're excited about your interest in joining our team and look forward to learning more about you. "Sciens" is Latin for "knowledgeable and skilled." We take that definition to heart by using our collective experience to do meaningful work in the world-protect people and property through sophisticated life safety, security, communication and electrical systems.