Service and Repair Coordinator

Century Fire Protection; Duluth (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Voluntary Life Insurance

Short-term Disability

Long-term Disability

Paid Time Off

Paid Holidays

401(k) with Company Match

Employee Assistance Program

Employee Relief Fund

Supplemental Insurance

Job summary

Century Fire Protection in Duluth, GA is seeking a Service Coordinator to oversee scheduling and coordination of fire protection service and repairs. You will act as the main liaison between field technicians, customers, and internal teams to ensure timely, accurate service documentation and execution.

The ideal candidate has a High School Diploma with 2+ years in service coordination or dispatch, and familiarity with ERP/service management systems.

Qualifications

• High School Diploma and 2+ years in service coordination or dispatch.
• Experience in administrative support; fire protection or facilities service preferred.
• Experience with ERP/service management systems is advantageous.

Responsibilities

• Schedule and coordinate service calls for fire protection systems.
• Dispatch technicians and manage daily/weekly service schedules.
• Communicate with customers about appointments and job status.
• Track service tickets and progress in ERP/service management systems.
• Review service documentation for completeness and accuracy.
• Coordinate follow-up repairs, inspections, and return visits.
• Support billing with complete service documentation.
• Assist with emergency service coordination as needed.
• Maintain accurate service records and customer histories.

Skills

Dispatch coordination

Customer communication

Microsoft Office

Education

High School Diploma

Tools

ERP / Service management systems

Job description

Job DetailsJob Location: Century Fire Protection Duluth - Duluth, GA 30096Position Type: Full TimeDiv. 29 Duluth, GA

Summary

Responsible for coordinating service and repair activities for fire protection and life safety systems; serves as the primary point of contact between field technicians, customers, and internal teams to ensure service calls are scheduled, executed, and documented accurately and efficiently.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems
• Dispatch technicians and manage daily and weekly service schedules
• Communicate with customers regarding service appointments, access requirements, and job status
• Track service tickets, work orders, and technician progress in ERP/service management systems
• Review service documentation for completeness and accuracy
• Coordinate follow-up repairs, inspections, and return visits
• Support billing by ensuring service documentation is complete and submitted timely
• Assist with emergency service coordination as needed
• Maintain accurate service records and customer histories

Education and/or Experience

High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support; fire protection, construction, or facilities service experience preferred

Computer Skills

Microsoft Office application, proficiency.

Physical Demands

Prolonged periods of computer and phone use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds; vision abilities required by this job include close vision

What's In It For You?

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer