Fire Lead Service Technician

Johnson Controls; Nashua (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Fire Lead Service Technician, responsible for overseeing fire inspections and leading teams to enhance customer satisfaction. This mid-senior level role offers a competitive salary and comprehensive benefits, with opportunities for professional development in a collaborative environment.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K

Encouraging and collaborative team environment

Dedication to safety through Zero Harm policy

Qualifications

• Minimum 5 years in Fire Services industry.
• MASS Class D License required.
• Ability to analyze deficiencies and develop action plans.

Responsibilities

• Supervise fire alarm and sprinkler inspectors.
• Develop business strategies and implement action plans.
• Lead inspection teams to ensure effective inspections.

Skills

Leadership

Conflict Resolution

Analytical Skills

Customer Satisfaction

Education

High School Diploma or equivalent

College degree or equivalent work experience of 10 years

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Join to apply for the Fire Lead Service Technician role at Johnson Controls.

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What You Will Do

This position is responsible for providing vision, leadership, and direction for fire inspections in the local district office. Responsibilities include supervising fire alarm inspectors and sprinkler inspectors, developing business strategies, and implementing action plans to meet the district's objectives and drive profitable growth of the Fire Service business, including embracing company programs, identifying life safety deficiencies, and making recommendations.

How You Will Do It

• Revenue Responsibility: Implement plans, programs, and processes to meet and exceed growth and objectives while maximizing market potential for Planned Service Agreements.
• Customer Satisfaction: Lead inspection teams to develop processes ensuring effective and timely inspections, fulfilling contractual obligations, and increasing customer satisfaction.
• Productivity Improvement: Monitor and improve district service productivity; assess manpower needs for contractual obligations.
• Employee Development: Coach and develop team members, maintain open communication, and address conflicts respectfully.
• Safety Compliance: Support safety initiatives, ensure safety procedures are followed, and monitor compliance with policies.

What We Look For

• High School Diploma or equivalent
• College degree or equivalent work experience of 10 years - preferred
• Minimum 5 years in Fire Services industry
• MASS Class D License
• Ability to analyze deficiencies and develop action plans
• Ability to work in a matrix structure, coach, and resolve conflicts
• Principles of accounting
• Proficiency with Microsoft Word, PowerPoint, and Excel

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Industrial Machinery Manufacturing