Lead Technician

ServiceMaster Restoration Services (SRS); Merrimack (NH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Restoration Technician to manage restoration projects for properties affected by disasters. This role involves leading a team in on-site assessments, equipment setup, and executing restoration tasks such as water extraction and microbial remediation. The ideal candidate will ensure projects adhere to industry standards while maintaining clear communication with clients and insurance adjusters. Join a supportive and innovative company that values teamwork and continuous learning, and make a positive impact in the communities we serve.

Qualifications

• Strong organizational skills and problem-solving abilities are essential.
• Ability to lead and communicate effectively with clients and teams.

Responsibilities

• Oversee restoration of properties damaged by disasters, ensuring quality and safety.
• Document restoration processes and maintain client communication throughout projects.

Skills

Organizational skills

Problem-solving

Decision-making

Tools

DocuSketch

MICA Mobility

R365

Job description

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

Position Summary

As a Lead Restoration Technician, you will oversee and execute the restoration of properties damaged by water, fire, microbial growth, and other disasters. Your role involves leading a team in on-site assessments, equipment setup, and performing tasks such as water extraction, structural drying, and microbial growth remediation. You will ensure projects are completed efficiently, following industry standards and safety protocols. Additionally, you'll document the restoration process, maintain clear communication with clients and adjusters, and ensure customer satisfaction throughout the project lifecycle.

Responsibilities

1. Lead losses as assigned in a territory by reviewing scopes, preparing supplies, completing equipment placement, and site documentation.
2. Communicate via email, telephone, or in person in a professional, empathetic, and timely manner with adjusters and customers.
3. Provide site quality assurance of jobs assigned to ensure customer satisfaction and all insurance SLA’s are followed.
4. Complete world class site documentation which includes but is not limited to – DocuSketch scoping, moisture mapping in MICA Mobility, Daily notes in R365, and key project updates as SLA’s require.
5. Collaborate with the remote billing team to quickly resolve any documentation support needed for Program Compliance daily.
6. Inspect and evaluate property damage to determine the extent of the restoration work required.
7. Use specialized equipment and tools to carry out restoration processes efficiently and safely.
8. Document the restoration process, including damage assessments, work performed, and any other relevant information for reporting and insurance purposes.
9. Adhere to all safety protocols, industry regulations, and company policies to ensure high standards of quality and safety.
10. Participate in the on-call rotation.
11. Other duties as assigned or apparent.

Skills/Qualifications

Required

1. Organizational skills
2. Problem-solving/Decision-making capabilities