IT Field Support Technician Travel Lead

Rural Metro Fire Department; Denver (CO); Remote; USD 75,000; Full time

Job summary

An established industry player is seeking an IT Field Support Technician Travel Lead to join their dynamic team. This role involves extensive travel to various locations, providing crucial IT support and solutions tailored to meet operational needs. You will have the opportunity to lead projects, mentor team members, and ensure that technology solutions are effectively implemented and maintained. If you are passionate about technology and enjoy working in a fast-paced environment, this position offers a chance to make a significant impact while developing your career in IT support. Join a company dedicated to delivering quality service and making a difference in the community.

Qualifications

• 4-year degree in IT or related field required, or equivalent experience.
• MCP and A+ certifications preferred along with Windows system admin experience.

Responsibilities

• Travel 75%-100% to support IT needs and projects at various locations.
• Provide tier-two technical support and conduct hardware/software audits.
• Mentor team members and assist with procurement and operational duties.

Skills

Analytical Skills

Problem Solving

Customer Support

Teamwork

Effective Communication

Education

4 Year Degree in Information Technology

MCP Certification

A+ Certification

Tools

MS Windows

Job description

IT Field Support Technician Travel Lead

Location: REMOTE (TRAVEL 75% - 100%)

Annual Compensation: $75,000

Why Choose GMR? Global Medical Response’s (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

As the IT Field Support Technician Travel Lead, you are responsible for traveling (75%-100%) to GMR locations to consult with business leaders to plan, design, install, configure and maintain technology solutions that support the local business needs. You will independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications. You will work closely with the IT Field Support team and the IT End User Services leadership team to develop strategic action plans and ensure the achievement of established goals.

Summary/Responsibilities:

• This position requires 75% - 100% travel availability
• Travel to GMR locations to support projects, perform task work, conduct surveys, and address various IT needs. Meet with key stakeholders to build out travel schedule to best meet operational and IT needs for approval.
• When not traveling, perform administrative support such as documentation, training, and testing at the direction of IT leadership.
• Respond to requests for technical assistance remaining on-call evenings and weekends for emergencies. Provides tier-two level support for all technology deployed within their area of responsibility. Varied working hours may be required to accomplish technical solutions.
• Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at Company’s corporate offices and remote operations centers.
• Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Works closely with FSTs and acts as lead technical resource for wide ranging issues across the enterprise. Acts as a primary resource for new hire training, remote IT support and other staffing needs.
• Mentor team members, with a goal of developing a team-oriented approach with positive results. Assist in driving performance management by identifying areas of improvement and developing action plans.
• Develop, document and maintain technical solutions that can be utilized by the field support team and service desk.
• Provide support to the IT End User Services leadership on projects and initiatives, including overseeing projects as a functional Project Manager.
• Act as the lead for identifying new standard hardware and ensuring that hardware standards are accurately reflected in vendor punchouts.
• Assist with procurement process in areas of requisition tracking, receiving, shipping and installation.
• Assists with operational duties in company computer and communications facilities, including coordination and scheduling of vendor support, maintenance and repairs.

Qualifications:

Education & Industry Experience

• 4 Year Degree in Information Technology or related field, or equivalent experience required
• MCP and A+ Certification preferred
• MS Windows system administration experience preferred
• Strong analytical, problem solving, teamwork and customer support skills required
• Effective oral and written communication skills with the ability to interact effectively with end-users, peers and management

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.