Fire Lead Service Technician

Johnson Controls, Inc.; Nashua (NH); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is a global leader in smart and sustainable buildings. This role offers a unique opportunity to provide vision and leadership for fire inspections while developing your team and enhancing customer satisfaction. You will be responsible for implementing strategic business plans and ensuring safety compliance, all within a collaborative environment that values your input. With a commitment to employee wellbeing and professional growth, this position is perfect for those looking to make a significant impact in the Fire Services industry. Take the next step in your career and thrive in an empowering culture where your contributions matter.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

401K

Medical, dental, and vision care

Qualifications

• 5+ years of experience in the Fire Services industry.
• Ability to analyze deficiencies and develop action plans.

Responsibilities

• Supervise fire alarm and sprinkler inspectors.
• Lead inspection teams to ensure customer satisfaction.
• Monitor and improve district service productivity.

Skills

Leadership

Team Development

Conflict Resolution

Customer Satisfaction

Safety Compliance

Analytical Skills

Education

High School Diploma

College Degree or Equivalent Work Experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/pdZMNrDJviY

What you will do

This position is responsible for providing vision, leadership, and direction for fire inspections in the local district office. Responsibilities include supervising fire alarm inspectors and sprinkler inspectors, developing business strategies, and implementing action plans to meet district objectives and drive profitable growth of the Fire Service business, including embracing company programs, identifying life safety deficiencies, and making recommendations.

How you will do it

Revenue Responsibility: Implement plans, programs, and processes to meet and exceed growth objectives while maximizing market potential for Planned Service Agreements.

Customer Satisfaction: Lead inspection teams to develop and maintain processes that deliver customer satisfaction through effective and timely inspections. Ensure contractual obligations are fulfilled promptly to enhance customer experience.

Productivity Improvement: Monitor and improve district service productivity. Assess manpower needs to support contractual obligations, including direct and subcontracted employees.

Employee Development: Identify team strengths and weaknesses, coaching and developing each member to reach their potential. Maintain open communication channels and address conflicts promptly and respectfully.

Safety Compliance: Support safety initiatives, observe daily operations to ensure safety procedures are followed, and address inconsistencies immediately. Ensure compliance with corporate policies on affirmative action and equal employment opportunities.

What we look for

• High School Diploma or equivalent
• College degree or equivalent work experience of 10 years - preferred
• Minimum 5 years of experience in the Fire Services industry
• MASS Class D License
• Ability to analyze deficiencies and develop appropriate action plans
• Ability to work in a matrix environment, coach, develop teams, and resolve conflicts
• Knowledge of principals of accounting
• Proficiency with Microsoft Word, PowerPoint, and Excel