IT Field Support Technician Travel Lead

Rural Metro Fire Department; Denver (CO); Remote; USD 75,000; Full time

Job summary

Join a forward-thinking company as an IT Field Support Technician Travel Lead, where you'll play a crucial role in delivering technology solutions across various locations. This position involves extensive travel (75%-100%) to support projects, conduct surveys, and address IT needs, ensuring that technology aligns with business objectives. You'll also provide tier-two support, mentor team members, and assist in developing technical solutions. This dynamic role offers the chance to make a meaningful impact while working in a collaborative environment that values your contributions and fosters professional growth.

Qualifications

• 4-year degree in IT or equivalent experience required.
• MCP and A+ certifications preferred for this role.

Responsibilities

• Travel to support IT projects and address various needs.
• Provide tier-two technical support and perform administrative tasks.
• Mentor team members and assist in performance management.

Skills

Analytical Skills

Problem Solving

Teamwork

Customer Support

Effective Communication

Education

4 Year Degree in Information Technology

MCP Certification

A+ Certification

Tools

MS Windows

Job description

IT Field Support Technician Travel Lead

Location: REMOTE (TRAVEL 75% - 100%)

Annual Compensation: $75,000

Why Choose GMR? Global Medical Response’s (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

As the IT Field Support Technician Travel Lead, you are responsible for traveling (75%-100%) to GMR locations to consult with business leaders to plan, design, install, configure and maintain technology solutions that support the local business needs. You will independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications. You will work closely with the IT Field Support team and the IT End User Services leadership team to develop strategic action plans and ensure the achievement of established goals.

Summary/Responsibilities:

• This position requires 75% - 100% travel availability
• Travel to GMR locations to support projects, perform task work, conduct surveys, and address various IT needs. Meet with key stakeholders to build out travel schedule to best meet operational and IT needs for approval.
• When not traveling, perform administrative support such as documentation, training, and testing at the direction of IT leadership.
• Respond to requests for technical assistance remaining on-call evenings and weekends for emergencies. Provides tier-two level support for all technology deployed within their area of responsibility. Varied working hours may be required to accomplish technical solutions.
• Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at Company’s corporate offices and remote operations centers.
• Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required.
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Works closely with FSTs and acts as lead technical resource for wide ranging issues across the enterprise. Acts as a primary resource for new hire training, remote IT support and other staffing needs.
• Mentor team members, with a goal of developing a team-oriented approach with positive results. Assist in driving performance management by identifying areas of improvement and developing action plans.
• Develop, document and maintain technical solutions that can be utilized by the field support team and service desk.
• Provide support to the IT End User Services leadership on projects and initiatives, including overseeing projects as a functional Project Manager.
• Act as the lead for identifying new standard hardware and ensuring that hardware standards are accurately reflected in vendor punchouts.
• Assist with procurement process in areas of requisition tracking, receiving, shipping and installation.
• Assists with operational duties in company computer and communications facilities, including coordination and scheduling of vendor support, maintenance and repairs.

Qualifications:

Education & Industry Experience

• 4 Year Degree in Information Technology or related field, or equivalent experience required
• MCP and A+ Certification preferred
• MS Windows system administration experience preferred
• Strong analytical, problem solving, teamwork and customer support skills required
• Effective oral and written communication skills with the ability to interact effectively with end-users, peers and management

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.